Core strengths
What I bring
- Algorithm Design & Optimization
- Relational & NoSQL Databases
- API Development & Integration
- Linux & Windows Administration
- Network & Security Fundamentals
- Debugging & Performance Tuning
Professional profile
Gina Aviles
Junior Backend Software Engineer
Results-driven software engineer with a foundation in backend development, algorithms, database management, and network operations. I build secure, maintainable applications and bring disciplined troubleshooting to complex technical problems.
New York Metropolitan Area, USAgaviles835@gmail.com
Education
Computer Science
B.S. in Computer Science
Southern New Hampshire University
Expected 20263.9 GPA
Certifications
CompTIA A+ · CompTIA Network+
Professional experience
Technical operations & leadership
ROC Specialist IV
Charter Communications · Tampa, FL
Lead advanced monitoring and incident response for HFC networks using DOCSIS telemetry, alarms, outage data, and performance trends to improve reliability and reduce customer impact.
- Mentor more than 40 ROC specialists and document root-cause findings, troubleshooting steps, and performance trends.
- Troubleshoot and escalate network incidents through structured analysis designed to prevent recurring interruptions.
- Earned an Excellence Award for operational performance and recognition for cross-functional support.
Technical Support Specialist
Charter Communications · St. Petersburg, FL
Provided high-volume first-response technical support while analyzing customer network and hardware data to resolve connectivity and integration issues.
- Diagnosed modems, routers, VoIP systems, streaming applications, account access, and authentication issues.
- Documented service interactions and technical resolutions to support accurate reporting and reduce repeat contacts.
- Consistently ranked within the top 25% of company performance metrics.
Technical toolkit
Technologies & practices
Languages
- Java
- Python
- C++
- JavaScript
- Bash
Backend
- Spring Boot
- REST APIs
- OOP
- Unit Testing
- Node.js
Data
- SQL
- MySQL
- PostgreSQL
- MongoDB
- Dashboard Creation
Engineering
- Git
- Agile / Scrum
- Linux
- CI/CD Fundamentals
- AWS Fundamentals
Selected work
Resume projects
Case study
Rescue Animal Analytics Dashboard
A Python and MongoDB application with a reusable CRUD layer, dynamic filtering, interactive visualizations, and geolocation analysis.
Explore project →Case study
Secure Hashing Web Service
A Spring Boot REST service that returns SHA-256 hashes over HTTPS using SSL/TLS and a configured Java keystore.
Explore project →